Vanishta Changea

Curriculum vitae

Vanishta Changea

Technical Program Manager · Munich, Germany

Program manager with a software engineering background, leading enterprise customer implementations. 20+ years in tech: 10 years as a software engineer and 10 years leading projects and programs.

150+ enterprise customers live ~30 programs in parallel 4.0+/5 customer satisfaction

  LinkedIn

Experience

Program Manager

Twilio GmbH · Munich, Germany

Oct 2021 – Present
  • Led the implementation of communication solutions for 150+ enterprise customers across EMEA and North America, from kickoff to production go-live.
  • Run a portfolio of about 30 concurrent customer engagements, owning scope, timelines, dependencies, risks and stakeholder communication.
  • Technical lead for SendGrid Email, SMS, WhatsApp and Verify engagements, owning the integration strategy, technical guidance and delivery.
  • Deliver Flex and Voice programs together with Solutions Architects, turning customer requirements into actionable implementation plans.
  • Coordinate customers, Solutions Architects, Engineering, Product, Support and Professional Services across parallel workstreams, and handle escalations before they become blockers.
  • Maintain customer satisfaction above 4.0/5 across all implementation engagements.
Program managementEnterprise customersAPIsEMEA & North America

Software Engineer / Architect

AXAAT CONCEPT GmbH · Ingolstadt, Germany

Jun 2021 – Oct 2021
  • .NET WPF development using C# and PL/SQL.
C#.NET WPFPL/SQL

Senior Software Developer

Alyne GmbH · Munich, Germany

Oct 2020 – Apr 2021
  • Full-stack development using Node.js, Ember.js, JavaScript and MongoDB.
  • Implemented and unit-tested 8 REST APIs (Node.js, MongoDB, Mocha).
  • Developed 2 frontend features in Ember.js (List BlockType, Document Settings).
Node.jsEmber.jsMongoDB

Software Developer

Stackfield GmbH · Munich, Germany

Nov 2019 – May 2020
  • Full-stack development using .NET, C# and JavaScript.
  • Import of basic data from .xls and .csv files into Stackfield.
  • Integrations with Microsoft Teams and Microsoft Outlook Calendar; Office 365 document viewer.
  • AES-CCM encryption in C# on .NET Core.
C#.NET CoreJavaScript

Project Manager

Kailao Consulting Limited · Mauritius

Jul 2018 – Nov 2019
  • Built proofs of concept for public and private blockchain solutions in the ERP field: a decentralised application on Ethereum (Solidity) and a private network on Hyperledger Fabric and Composer, deployed on AWS.
  • Product management for new solutions, e.g. the blockchain solution and a local payroll solution.
  • Defined the project process for the Mauritius team, to be rolled out to the organisation in France and elsewhere.
  • Occasional Scrum Master for the payroll solution team; development fixes on the payroll solution in Java.
  • Knowledge and training on ERP implementation and management: Openbravo (Java) and Sage X3.
BlockchainAWSProduct managementScrum

Project Manager & Scrum Master

Nosunset Limited · Mauritius and Denmark

Aug 2015 – Apr 2018
  • Set up standards for a new organisation: development, customer support and Scrum release processes, with Jira configured to support them.
  • Worked at the Denmark office in 2018.
  • Wrote and refined user stories with internal and external customers, and ran sprint planning, daily stand-ups, reviews and retrospectives.
  • Managed testing, bugs, change requests and the customer service desk, making sure high-priority tickets were handled on time.
  • Signit (digital signature solution): testing, API documentation with Swagger, and getting the Microsoft Word and Excel add-ins approved by Microsoft.
  • Integrated Google Tag Manager and Google Analytics into client websites; front-end test automation with Selenium and Katalon; prototypes in Axure.
  • Helped with releases (Git, TeamCity), user guides, the internal knowledge base and the recruitment process; minor development in .NET MVC and Umbraco.
ScrumJira.NETUmbraco

Project Manager

Bluefish Technologies · Mauritius · Panama · Singapore

Jan 2014 – May 2015
  • Singapore office (Feb – Apr 2015): took over project management of APAC projects, including work with APAC customers, and trained new team members.
  • Panama office (Jun – Dec 2014): developed LTE SIM cards with RAM over HTTPS for network operators across Central and Latin America; trained the local team and troubleshot on-site at customers.
SIM / telecomInternationalTraining

Senior Software Engineer

Logos Smart Card Limited · Mauritius

Dec 2010 – Dec 2013
  • Developed SIM Toolkit menus in Java, S@TML and proprietary platforms; implemented Javacard features such as IMEI tracking, dual IMSI and USSD call control.
  • Built software tools in .NET 3.5 (SMS decryption, reflash module, STK testing tool classes).
  • Worked to telecom standards (3GPP, ETSI, GlobalPlatform, SIMalliance) with customers in Africa, Asia, Denmark and other European countries.
  • Promoted from Software Engineer in July 2012.
JavacardTelecom.NET

Software Engineer

Proximity BBDO Indian Ocean · Mauritius

Mar 2009 – Nov 2010
  • Web development, customisation and maintenance of websites in ASP.NET, C#, SQL Server, HTML, JavaScript and CSS.
ASP.NETC#

Senior Software Engineer

Ceridian Mauritius Ltd · Mauritius

Sep 2005 – Mar 2009
  • Customised HR and payroll web products in VB 6.0, T-SQL, XML, XSL, JavaScript and SQL Server.
  • Took on the Business Analyst role and was promoted from Software Engineer in April 2008; trained new hires.
  • Training in customer centricity, data protection and Six Sigma (White Belt).
HR & payrollSQL ServerBusiness analysis

Teaching

Dissertation Supervisor (part-time)

YK Business School · Mauritius

Dec 2012 – Dec 2013
  • Guided MBA students through their dissertations and reviewed them before submission to the examination board.

Lecturer (part-time)

School of Advanced Computing, CDAC · Mauritius

Sep 2010 – Nov 2010
  • Taught ASP.NET 2.0 and web programming to undergraduates, wrote the course and exam material and supervised their diploma projects.